SmithSolve

Account Director

About Us:

SmithSolve is a growing healthcare communications agency with deep expertise in rare diseases and specialty medicine. Our integrated services include corporate communications, product and pipeline communications, patient advocacy and engagement, and digital and social strategy. Our team builds strong relationships with clients and patient communities and creates programs and content that breaks through the noise.

About You:

You want your work to make a difference and to work alongside a team of professionals who are driven, passionate, skilled, and collaborative. You are a leader who has experience developing strategic communication plans, managing a team, and producing a wide range of high-quality communications content. You thrive in a fast-paced environment and excel at client service and project management, handling multiple relationships and projects from concept through implementation.

Your Day to Day:

Account Directors are client account owners and leaders. They develop and execute strategic communication plans in partnership with their account teams. Daily client and patient community interaction, business development, budget management, content creation, project management, and team guidance are all part of the Account Director’s day-to-day responsibilities.

Qualifications:

• Minimum 8 years of healthcare communications experience with at least 5 years agency experience.
• At least 5 years of experience working directly with life science or biotech companies.
• Experience working with patient communities or advocacy organizations a plus.
• Experience leading teams and providing strategic counsel to senior clients.
• Demonstrated ability to understand and synthesize scientific information.
• Familiarity with all phases of the drug development process.
• Proficiency with relevant communication platforms (media databases, social media tools, project management software, website analytics, Office 365)
• Evidence of strong writing, content development, and copyediting skills.
• Adept at content development, understands storytelling and how to develop effective communications across multiple channels and audiences.
• Experience with healthcare consumer communications; patient stories and videos; patient advisory boards; clinical trial communications, patient ambassador programs.
• Skilled in brand positioning and messaging, market research, campaign development, emails, website generation, social media content development, webinar execution, content creation, CRM management, etc.
• Excellent time management, budgeting, and project management skills.
• Experience managing a team of junior staff.
• The willingness and ability to handle daily administrative tasks.

Competencies:

• A passion for impacting the lives of patients every day.
• Strong business acumen: experience managing budgets, forecasting, and reporting.
• Dedication to delivering the highest-quality work product.
• Commitment to stay ahead of the curve as healthcare and communications evolve.
• Ability to handle multiple clients in a fast-paced, results-driven work environment.
• Strong time management skills with ability to adapt to changing needs, dynamics.
• Strategic thinking and capacity to see the bigger picture and apply to ongoing work.
• Adept at storytelling and effectively communicating across channels and audiences.
• A self-starter, independent thinker, and problem solver who takes initiative.
• Strong leadership and interpersonal skills, emotional intelligence.

Our Culture & Benefits

We are proud to be an agency that provides flexible working arrangements in addition to many additional perks and benefits. Teamwork is an essential component of who we are and what we do. We make time for team-building events, happy hours, an annual all-hands meeting, and team lunches to strengthen relationships. We offer paid time off for volunteering to allow employees to care deeply and participate meaningfully in causes important to them. We also offer six weeks, 100% paid Parental Leave for new mothers and fathers. SmithSolve contributes generously towards your medical, dental, and vision, and has a 401k match, annual bonuses, spot incentives, profit sharing program, summer Fridays, and is closed between Christmas and New Year’s Day. Our team members receive 100% company paid short and long-term disability, life insurance, and access to an Employee Assistance Program. We also get you set up with a one-time home-office allowance when you start. When you thrive, the business thrives. We care about one another as people, not just colleagues.

This position is remote. Travel required about 10% of the time.

Salary range starts at $140,000.

We are an equal opportunity employer.