Careers
We thrive on creative, strategic thinking and are passionate about our work. If you like to be challenged and rewarded for your efforts, we’re the right fit for you.
We’re hiring!
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Manager of Workplace Experience
About Us:
Recognized by NJBIZ as a Best Place to Work for five consecutive years, SmithSolve is a growing healthcare communications agency with deep expertise in rare diseases and specialty medicine. Our integrated services include corporate communications, product and pipeline communications, patient advocacy and engagement, and digital and social strategy. Our team, based in Morristown, NJ and throughout the U.S., builds strong relationships with clients and patient communities, and creates content that breaks through the noise.
About You:
You bring strong HR experience, including supporting employee engagement, talent acquisition, and workplace initiatives, and you enjoy implementing programs that enhance the employee experience while keeping operations running smoothly. You have an interest in working for a mission-driven organization and a passion for getting the job done with a spirit of excellence. You are a highly organized individual and effective communicator who cares deeply about the work you do, and you do it with integrity. You excel in project management, stick to timelines, and enjoy work that challenges you. You are outgoing and willing to participate in new and creative projects. You work well independently (but also with the team) and are willing to take on initiatives that allow you to put your stamp on SmithSolve as the company grows.
Your Day to Day:
The Manager of Workplace experience supports the success and growth of the agency by leading talent acquisition, onboarding, offboarding, employee engagement efforts, directing and overseeing HR operations and procedures, supporting benefits administration, and managing and coordinating the policies and activities of the HR function. You are responsible for creating and implementing human resources’ strategic plan, including short and long-term goals. You will manage the Executive Administrator who supports HR initiatives and office operations. Other responsibilities include daily administrative support to the leadership team and employees across the agency. You report to the Executive Vice President & Managing Director at SmithSolve, collaborate closely with the Chief Financial Officer (CFO), and partner with supervisors/leaders on talent development.
Qualifications:
- Bachelor’s degree in human resources, business administration, or related field
- At least three to five years of proven success in a human resources role
- PHR and/or SHRM-CP preferred
- Knowledge of and experience with varied human resource information systems (e.g., LinkedIn Recruiter, Paychex or other ATS)
- Experience using talent development and time tracking technologies preferred
- Strong skills in all MS Office applications, especially Outlook, Word, Excel, PowerPoint
Competencies:
- Excellent verbal and written communication skills
- Strong EQ and superior interpersonal, negotiation, conflict resolution skills
- Excellent organizational skills and attention to detail
- Excellent time management skills with a proven ability to prioritize and meet deadlines
- Strong analytical and problem-solving skills
- Ability to balance needs of the organization and employees
- Ability to work independently and with a team
Our Culture & Benefits:
We are proud to be an agency that provides flexible working arrangements in addition to many additional perks and benefits. Teamwork is an essential component of who we are and what we do. We make time for team-building events, happy hours, an annual all-hands meeting, and team lunches (virtual and in-person) to strengthen relationships. We offer paid time off for volunteering to allow employees to care deeply and participate meaningfully in causes important to them. We also offer six weeks, 100% paid Parental Leave for new mothers and fathers. SmithSolve contributes generously towards your medical, dental, and vision, and has a 401k match, annual bonuses, spot incentives, profit sharing program, summer Fridays, and is closed between Christmas and New Year’s Day. Our team members receive 100% company paid short and long-term disability, life insurance, and access to an Employee Assistance Program. We also get you set up with a one-time home-office allowance when you start. When you thrive, the business thrives. We care about one another as people, not just colleagues.
This position is remote with occasional in-office events and/or visits. Our office is in Morristown, NJ. Must be willing to travel.
Salary range starts at $90,000
We are an equal opportunity employer.
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Senior Account Manager
Senior Account Manager
About Us:
Recognized by NJBIZ as a Best Place to Work for five consecutive years, SmithSolve is a growing healthcare communications agency with deep expertise in rare diseases and specialty medicine. Our integrated services include corporate communications, product and pipeline communications, patient advocacy and engagement, and digital and social strategy. Our team, based in Morristown, NJ and throughout the U.S., builds strong relationships with clients and patient communities, and creates content that breaks through the noise.
Our Culture & Benefits:
We are proud to be a remote-first agency that provides flexible working arrangements in addition to many additional perks and benefits. Teamwork is an essential component of who we are and what we do. We maintain a strong and connected culture through happy hours, coffee breaks, team lunches (virtual and in-person), and an annual in-person all-hands meeting. We promote a healthy work/life balance through paid time off for volunteering, summer Fridays, and company closure between Christmas and New Year’s Day. We also offer a six-week, 100% paid Parental Leave for new mothers and fathers. SmithSolve contributes generously towards medical, dental, and vision coverage, and has a 401k match and discretionary annual bonuses and profit-sharing program. Our team members receive 100% company paid short and long-term disability, life insurance, and access to an Employee Assistance Program. We also get you set up with a one-time home-office stipend when you start. When you thrive, the business thrives. At SmithSolve, people are our most important asset, and we work to engage, empower, and equip our people through listening activities and intentional programs designed to meet evolving needs. We are committed to helping people lead and grow at every level. We also care about one another as people, not just colleagues. We cultivate a culture where every voice matters, and where we trust and support each other to deliver.
About You:
You are eager to make a difference in the lives of patients while working alongside a team of professionals who are passionate, skilled, and collaborative. You are a seasoned communicator and account manager who can lead multiple client programs from concept through completion.
Your Day to Day:
The Senior Account Manager will execute plans based on client needs under the guidance of account and agency leadership. Client interaction, participation in new business efforts, content creation, project management, budget management and development of strategic plans are all a part of the Senior Account Manager’s day to day.
Qualifications:
- At least 6-7 years of healthcare experience with at least 2 years of recent agency experience.
- Agency experience strongly preferred, rare disease therapeutic experience a plus
- Experience working with life sciences companies
- Adept at content development, understands storytelling and how to develop effective communications across multiple channels and audiences
- Demonstrated ability to understand and synthesize scientific information, such as clinical studies and publications, preferred
- Excellent time management and attention to detail
- A passion for impacting the lives of patients every day
- Experience managing a team of junior staff
Competencies:
- Dedication to delivering the highest-quality work product
- Commitment to stay ahead of the curve as healthcare and communications evolve
- Ability to handle multiple clients in a fast-paced, results-driven work environment
- Strong time management skills with ability to adapt to changing needs, dynamics
- Strategic thinking and capacity to see the bigger picture and apply to ongoing work
- Adept at storytelling and effectively communicating across channels and audiences
- A self-starter, independent thinker, and problem solver who takes initiative
- Strong leadership, interpersonal skills, emotional intelligence
- A passion for impacting the lives of patients every day
This position is remote with occasional in-office events and/or visits. Our office is in Morristown, NJ. Travel required about 20% of the time.
Salary range starts at $90,000
We are an equal opportunity employer.
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General Applications
General Applications
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“I’m happy to be a part of a team that rolls up our sleeves and puts in the work. There is always emphasis on cultivating growth; even at the entry level, team members are given opportunities for face-to-face client interaction, content development, and to connect directly with patients.”
Katie Stockfisch
Account Manager